Terms and Conditions
Check-in / Check-out process
- Check in time: 15:00-22:30
- Check out time: 11:00
We can accommodate a later check out time if that apartment is not being checked into by another guest on that day. We can accommodate an earlier check in time if that apartment is not being checked out of on that day. We have limited space for luggage storage. Luggage can be kept in the apartment up until 14:00 on the day of checkout.
1. Multi-night offer:
For a booking longer than seven nights, we offer a 10% discount.
2. Novellino Brighton Discount:
Guests staying on site receive a 10% discount in the restaurant throughout their stay. This does not include over Shabbat.
50% payment is taken at the point of booking, remaining 50% is taken one week before arrival.
We can offer free cancellation up to one month before the booking. Cancellations within one month of the arrival date are subject to a 25% administration fee which is non-refundable.
5. Extenuating circumstances:
We can offer a full refund if unforeseen circumstances beyond the guest’s control occur after the booking if made. Examples of an extenuating circumstance: Government travel restrictions. Declared emergencies and epidemics. A death in the family (meaning the Levaya and Shiva now conflict with the booking). Other circumstances such as unexpected illness, jury duty or travel disruptions are not covered by the extenuating circumstances policy.
6. Loss and damage:
Risk of damage to the apartment and its contents will pass to you on check-in and remain with you until the apartment is returned to us. You shall be liable for all loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.
7. Changes to the booking by us:
In the unlikely event that we must cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
Unless otherwise agreed, we will issue one set of keys to the apartment and a key fob to the apartment block. A key to the main block can be provided on request. We can also provide a fob to the car park on request. If at any time the guest loses the keys, they must notify security as soon as possible. On check-out, keys must be returned to the same place as the guest collected them from and the accommodation must be left locked. Loss of keys may incur an Additional Charge. If the guest locks themselves out of the apartment and requires Security’s assistance to re-enter the apartment, we reserve the right to charge an administration fee, as an Additional Charge. We will retain keys to the apartment and will access the apartment to provide the services set out in this agreement and any necessary maintenance and to inspect the apartment and carry out repairs to the structure, roof, exterior or any services, appliances, or equipment therein. We reserve the right to enter the apartment at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the apartment.
9. Emergencies and maintenance callouts:
In the case of an emergency whereby the police, ambulance or fire brigade are required please call 999, please also alert Security. In case of a maintenance issue, for example heating or hot water failure, please alert Security. We have a target response time of 24 hours to have someone onsite to review the situation. We do not operate as a hotel and do not have maintenance staff onsite 24 hours a day. If we are not able to have someone onsite to review the situation with 24 hours, we may offer a part refund for the nights the heating or hot water are faulty, at our discretion. Should a guest report that a service is faulty and subsequent inspection confirms that the service was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out, as an Additional Charge.
10. Car parking:
We have one car parking space available for each apartment. Vehicle registration numbers need to be provided in advance of your stay so security can be notified.
11. Shabbat observance:
We ask that guests observe the laws of Shabbat in all of the common and public areas across the site; this includes the Shul, events space, restaurant and courtyard. There is an Eruv around the site.
Smoking is not permitted in our properties. Smokers must vacate the site onto New Church Road should they wish to smoke. Where there is evidence of guests smoking within the apartment, we reserve the right to charge £500 for specialist cleaning, as an Additional Charge.
13. Unlawful conduct:
Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We do not permit towels or linens to be taken from the apartment.
15. Falsified Bookings:
Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
‘Fair Use’ of heating applies at the apartment. Customers should not turn heating above 24 degrees or an Additional Charge may apply at our discretion.
We expect the apartment to be left in a reasonable state on departure, including rubbish being placed in rubbish bins, and dishes to have been placed in the dishwasher. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an Additional Charge.
17. Wifi service:
Wireless Broadband Internet is usually available in the apartments; however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your computer or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their computers from loss of data, unauthorised access, or viruses.