These Terms & Conditions form the agreement between the Gym and the Member (“you”, “your”) in relation to use of our facilities, services, and membership. By joining, purchasing a pass, or entering the premises, you confirm you have read, understood, and agree to these terms.
1. Membership
1.1. Membership is personal, non-transferable, and grants access to the facilities described in your chosen membership tier.
1.2. You must complete a Physical Activity Readiness Questionnaire (PAR-Q) before your first session. If you answer “yes” to any medical question, we may require GP clearance before granting full access.
1.3. Membership begins on the start date confirmed at sign-up and continues until cancelled in line with clause 4.
1.4. We may refuse or terminate any membership at our reasonable discretion, including for non-payment, breach of these terms, or behaviour that endangers staff or other members.
1.2. You must complete a Physical Activity Readiness Questionnaire (PAR-Q) before your first session. If you answer “yes” to any medical question, we may require GP clearance before granting full access.
1.3. Membership begins on the start date confirmed at sign-up and continues until cancelled in line with clause 4.
1.4. We may refuse or terminate any membership at our reasonable discretion, including for non-payment, breach of these terms, or behaviour that endangers staff or other members.
2. Fees and Payment
2.1. Membership fees, joining fees, and any add-on services are set out in the current price list at https://bnjc.co.uk/your-visit/gym/ and confirmed at sign-up.
2.2. Payment is due monthly in advance by Direct Debit, unless a paid-in-full or pay-as-you-go option has been agreed in writing.
2.3. If a Direct Debit fails, we will re-present the payment within 7 working days. Repeated failed payments may result in suspension of access and an administration fee.
2.4. We may change fees by giving at least 30 days’ written notice (email is sufficient). If you do not accept a fee change, you may cancel under clause 4 without penalty.
2.5. All fees are inclusive of VAT where applicable.
2.2. Payment is due monthly in advance by Direct Debit, unless a paid-in-full or pay-as-you-go option has been agreed in writing.
2.3. If a Direct Debit fails, we will re-present the payment within 7 working days. Repeated failed payments may result in suspension of access and an administration fee.
2.4. We may change fees by giving at least 30 days’ written notice (email is sufficient). If you do not accept a fee change, you may cancel under clause 4 without penalty.
2.5. All fees are inclusive of VAT where applicable.
3. Contract Term and Minimum Period
3.1. Standard rolling memberships have no minimum term after the first full month.
3.2. Fixed-term memberships (e.g. 3, 6, or 12 months) run for the agreed period. Early cancellation is only permitted in the circumstances set out in clause 4.4.
3.3. At the end of a fixed term, membership automatically converts to a rolling monthly plan at the equivalent published rate unless you cancel in writing before the renewal date.
3.2. Fixed-term memberships (e.g. 3, 6, or 12 months) run for the agreed period. Early cancellation is only permitted in the circumstances set out in clause 4.4.
3.3. At the end of a fixed term, membership automatically converts to a rolling monthly plan at the equivalent published rate unless you cancel in writing before the renewal date.
4. Cancellation, Freezing, and Cooling-Off
4.1. Cooling-off period. Under the Consumer Contracts Regulations 2013, if you signed up online or off-premises, you have 14 days from sign-up to cancel for a full refund, less a reasonable charge for any use of the facilities during that period.
4.2. Rolling memberships. You may cancel with 30 days’ written notice at any time after the first full month. Cancellation requests must be sent to gym@bnjc.co.uk.
4.3. Freezing. You may freeze your membership for a minimum of 1 month and a maximum of 6 months in any 12-month period. Requests must be made in writing at least 7 days before the next billing date.
4.4. Early cancellation of fixed-term contracts is permitted only for:
(a) permanent relocation more than 15 miles from the Gym (proof required);
(b) long-term medical incapacity preventing use of the facilities (GP letter required);
(c) material breach of these terms by the Gym that we fail to remedy within 30 days of written notice.
4.5. We do not offer refunds for unused portions of a paid-in-full membership except where required by law.
4.2. Rolling memberships. You may cancel with 30 days’ written notice at any time after the first full month. Cancellation requests must be sent to gym@bnjc.co.uk.
4.3. Freezing. You may freeze your membership for a minimum of 1 month and a maximum of 6 months in any 12-month period. Requests must be made in writing at least 7 days before the next billing date.
4.4. Early cancellation of fixed-term contracts is permitted only for:
(a) permanent relocation more than 15 miles from the Gym (proof required);
(b) long-term medical incapacity preventing use of the facilities (GP letter required);
(c) material breach of these terms by the Gym that we fail to remedy within 30 days of written notice.
4.5. We do not offer refunds for unused portions of a paid-in-full membership except where required by law.
5. Use of the Facilities
5.1. Opening hours are published at https://bnjc.co.uk/your-visit/gym/ and may vary on public holidays. We will give reasonable notice of any changes.
5.2. Access is granted by fob, app, or reception check-in. Sharing access credentials is a breach of these terms and may result in immediate termination without refund.
5.3. You must:
(a) wear appropriate clean athletic clothing and closed-toe training shoes;
(b) use a sweat towel on all equipment;
(c) return weights, plates, and equipment to their designated storage after use;
(d) wipe down equipment with the provided sanitiser after each use;
(e) respect other members’ space, time on equipment, and right to train without harassment.
5.4. The following are not permitted on the premises:
(a) drug use, including performance-enhancing substances;
(b) alcohol, or attending under the influence of alcohol or drugs;
(c) filming or photography of other members without their consent;
(d) coaching, personal training, or commercial instruction of other members unless you are a trainer approved by the Gym under clause 9;
(e) sale or promotion of goods or services without written permission;
(f) chalk (unless in a designated chalk zone), or the use of equipment in a manner it was not designed for.
5.5. Lifting technique must be controlled and safe. Deliberate dropping of weights outside of designated platforms may result in a warning and, on repeat, termination.
5.2. Access is granted by fob, app, or reception check-in. Sharing access credentials is a breach of these terms and may result in immediate termination without refund.
5.3. You must:
(a) wear appropriate clean athletic clothing and closed-toe training shoes;
(b) use a sweat towel on all equipment;
(c) return weights, plates, and equipment to their designated storage after use;
(d) wipe down equipment with the provided sanitiser after each use;
(e) respect other members’ space, time on equipment, and right to train without harassment.
5.4. The following are not permitted on the premises:
(a) drug use, including performance-enhancing substances;
(b) alcohol, or attending under the influence of alcohol or drugs;
(c) filming or photography of other members without their consent;
(d) coaching, personal training, or commercial instruction of other members unless you are a trainer approved by the Gym under clause 9;
(e) sale or promotion of goods or services without written permission;
(f) chalk (unless in a designated chalk zone), or the use of equipment in a manner it was not designed for.
5.5. Lifting technique must be controlled and safe. Deliberate dropping of weights outside of designated platforms may result in a warning and, on repeat, termination.
6. Health, Safety, and Assumption of Risk
6.1. Physical exercise carries inherent risks including injury, illness, and in rare cases death. By using the facilities you acknowledge and accept these risks.
6.2. You confirm that you are in good health and are not aware of any medical condition, injury, or medication that would make exercise unsafe. You must update us in writing if this changes.
6.3. You are responsible for exercising within your own capability, using equipment correctly, and stopping if you feel unwell.
6.4. In an emergency, staff may administer basic first aid and call the emergency services. You consent to this and to being transported to hospital if judged necessary. Any related costs are your responsibility.
6.5. Children and non-members are not permitted in training areas unless part of a supervised session or approved programme.
6.2. You confirm that you are in good health and are not aware of any medical condition, injury, or medication that would make exercise unsafe. You must update us in writing if this changes.
6.3. You are responsible for exercising within your own capability, using equipment correctly, and stopping if you feel unwell.
6.4. In an emergency, staff may administer basic first aid and call the emergency services. You consent to this and to being transported to hospital if judged necessary. Any related costs are your responsibility.
6.5. Children and non-members are not permitted in training areas unless part of a supervised session or approved programme.
7. Liability
7.1. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
7.2. Subject to clause 7.1, we are not liable for:
(a) loss, theft, or damage to personal property brought onto the premises, including items stored in lockers;
(b) injury or loss caused by your failure to follow reasonable safety instructions, equipment guidelines, or staff direction;
(c) injury caused by a pre-existing medical condition you did not disclose;
(d) indirect, consequential, or economic loss.
7.3. Lockers are provided for day use only. Items left overnight will be removed and stored for 14 days before being donated or disposed of.
7.2. Subject to clause 7.1, we are not liable for:
(a) loss, theft, or damage to personal property brought onto the premises, including items stored in lockers;
(b) injury or loss caused by your failure to follow reasonable safety instructions, equipment guidelines, or staff direction;
(c) injury caused by a pre-existing medical condition you did not disclose;
(d) indirect, consequential, or economic loss.
7.3. Lockers are provided for day use only. Items left overnight will be removed and stored for 14 days before being donated or disposed of.
8. CCTV and Data Protection
8.1. CCTV operates in communal and access areas for the safety and security of members and staff. It does not operate in changing rooms, toilets, or showers. Footage is retained for days and processed under our Privacy Notice.
8.2. We process your personal data (contact details, payment information, health declarations, access logs) to deliver the membership and comply with legal obligations. Full detail is in our Privacy Notice.
8.3. Legal basis: contract performance, legitimate interests (safety, security, service improvement), and consent (marketing).
8.4. You have rights under UK GDPR including access, rectification, erasure, and objection. Complaints may be made to the Information Commissioner’s Office (ico.org.uk).
8.2. We process your personal data (contact details, payment information, health declarations, access logs) to deliver the membership and comply with legal obligations. Full detail is in our Privacy Notice.
8.3. Legal basis: contract performance, legitimate interests (safety, security, service improvement), and consent (marketing).
8.4. You have rights under UK GDPR including access, rectification, erasure, and objection. Complaints may be made to the Information Commissioner’s Office (ico.org.uk).
9. Personal Trainers and Third-Party Coaches
9.1. Only trainers registered with and approved by the Gym may deliver paid personal training on the premises. Approval requires proof of:
(a) recognised Level 3 Personal Training qualification (or equivalent);
(b) current public liability insurance;
(c) valid first aid certification.
9.2. Unauthorised commercial coaching of other members will result in removal from the premises and, for members, termination of membership without refund.
9.3. Approved trainers operate as independent contractors unless otherwise agreed in writing. The Gym is not liable for the acts, advice, or omissions of independent trainers.
(a) recognised Level 3 Personal Training qualification (or equivalent);
(b) current public liability insurance;
(c) valid first aid certification.
9.2. Unauthorised commercial coaching of other members will result in removal from the premises and, for members, termination of membership without refund.
9.3. Approved trainers operate as independent contractors unless otherwise agreed in writing. The Gym is not liable for the acts, advice, or omissions of independent trainers.
10. Guest Passes and Trials
10.1. Guest and trial passes are non-transferable and valid only for the person named at issue.
10.2. Guests must complete a Physical Activity Readiness Questionnaire (PAR-Q) and sign a visitor waiver before accessing the facilities.
10.3. We reserve the right to refuse or revoke guest access at any time.
10.2. Guests must complete a Physical Activity Readiness Questionnaire (PAR-Q) and sign a visitor waiver before accessing the facilities.
10.3. We reserve the right to refuse or revoke guest access at any time.
11. Changes to Facilities and Services
11.1. We may close parts of the facility temporarily for maintenance, refurbishment, private events, or reasons outside our control. We will give reasonable notice where possible.
11.2. Class timetables, equipment, and services may change. We will not refund fees for minor changes that do not materially affect the value of your membership.
11.3. If a closure exceeds 14 consecutive days and materially affects your ability to use the facilities, we will pro-rata credit or, at your option, allow you to freeze or cancel without penalty.
11.2. Class timetables, equipment, and services may change. We will not refund fees for minor changes that do not materially affect the value of your membership.
11.3. If a closure exceeds 14 consecutive days and materially affects your ability to use the facilities, we will pro-rata credit or, at your option, allow you to freeze or cancel without penalty.
12. Conduct and Termination
12.1. We may issue verbal or written warnings, suspend, or terminate membership without refund for:
(a) serious or repeated breach of these terms;
(b) threatening, discriminatory, harassing, or violent behaviour toward members or staff;
(c) damage to property or theft;
(d) providing false information at sign-up or on your PAR-Q.
12.2. We operate a zero-tolerance policy on harassment and discrimination on any protected ground under the Equality Act 2010.
(a) serious or repeated breach of these terms;
(b) threatening, discriminatory, harassing, or violent behaviour toward members or staff;
(c) damage to property or theft;
(d) providing false information at sign-up or on your PAR-Q.
12.2. We operate a zero-tolerance policy on harassment and discrimination on any protected ground under the Equality Act 2010.
13. Complaints
13.1. If you have a complaint, please raise it in writing to gym@bnjc.co.uk. We aim to acknowledge within 3 working days and resolve within 14 working days.
13.2. Unresolved disputes may be referred to an independent ADR provider, if applicable or pursued through the courts of England and Wales.
13.2. Unresolved disputes may be referred to an independent ADR provider, if applicable or pursued through the courts of England and Wales.
14. Changes to These Terms
14.1. We may update these terms from time to time. Material changes will be notified by email at least 30 days before taking effect. Continued use of the facilities after the effective date constitutes acceptance.
15. General
15.1. Entire agreement. These terms, the sign-up form, and any documents referenced form the entire agreement between you and the Gym.
15.2. Severability. If any clause is found unenforceable, the remainder continues in force.
15.3. Assignment. We may assign or transfer this agreement as part of a sale or restructure of the business, on notice to you.
15.4. Governing law. This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15.2. Severability. If any clause is found unenforceable, the remainder continues in force.
15.3. Assignment. We may assign or transfer this agreement as part of a sale or restructure of the business, on notice to you.
15.4. Governing law. This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.