Policies and safeguarding

BNJC’s website does not capture or store personally identifiable information without permission. But, in common with many websites worldwide, we do review anonymous information such as the number of visitors to our website, the most popular pages, the most common ways users are referred to our website, etc, by logging the IP addresses of users.

How We Do This

Where services are delivered via the internet this usually involves placing small amounts of information on your computer, such as your PC or mobile device. These include small text files which are commonly known as cookies. We do not use cookies to identify you personally, nor to collect personally identifiable information nor to contact you by email, telephone or post.

We also record other non-personal information such as the type of browsers, devices, screen sizes and operating systems used to view our website.

We do not use cookies to retrieve any additional information from your computer which was not originally contained in the cookie.

We do not pass on, sell or rent your personal details to any third party unless at your request or with your explicit permission.

The Benefits of Cookies

Cookies are used to improve your use of our website by, for example:

• Enabling us to recognise the type of device you’re using so that so that the information on our website is automatically formatted to give you the best view for your device
• Recognising that you may already have provided a login name and password so you don’t need to do it for every web page requested
• Enabling you to register and log in to allow you to access stored information or providing you with a personalised view as part of our service for registered users and members
• Speeding up searches

Google Analytics

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available and operates efficiently when you want it.

• Read more about how Google Analytics uses cookies.
• See which cookies are set by Google.

Removing and Disabling Cookies

Your use of our website is taken as consent to the placing of cookies on your system. If you do not consent, or if you do not wish to accept cookies on your device you can disable them by adjusting the settings on your browser. However, some aspects of our website will not function when you visit our website.

To disable the cookies:

• Close this website
• Use your web browser’s tools to “delete your cache”
• Quit and then reopen your browser
• Then choose to disallow cookies in your browser preference settings

This website and its content is copyright of BNJC. © BNJC 2026. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content.

Disclaimer

BNJC gives no warranty to the accuracy of the information accessed through the website and accepts no liability for any loss, damage or inconvenience that may be caused in the event that inaccurate information appears on it. Every attempt has been made to present up-to-date, accurate information. Information may be changed or updated without notice. The material on this website may be out of date at any given time, and BNJC is under no obligation to update such material. BNJC will not be liable if for any reason this website is unavailable in whole or in part at any time or for any period. Materials posted on this website are not intended to amount to advice on which reliance should be placed. BNJC disclaims all liability and responsibility arising from any reliance placed on such materials by you or any third party. If the need arises, access to this website may be suspended or terminated indefinitely.

Links

This website contains links to other websites. We’re not responsible for the privacy practices of these websites and you should read their own privacy policies. The privacy policy described here, applies only to personal data collected by BNJC.

If you are not sure about usage of website content please get in touch at info@bnjc.co.uk

At BNJC we are committed to ensuring that everyone’s visit is enjoyable and rewarding. We want everyone to feel welcome and able to access our full range of facilities and activities.

We have been designed to be a fully accessible building for people with disabilities. We have step-free access via lifts to all levels of the centre, and accessible toilets on every floor. If you have any questions about access to our building, please do contact our team at info@bnjc.co.uk.

BNJC is committed to providing high-quality services and a welcoming environment for all members of the community. We value feedback and take complaints seriously, using them as opportunities to improve our services and address concerns promptly and fairly. This policy outlines how individuals can provide feedback or make a complaint and how BNJC will respond.

Scope

This policy applies to all individuals interacting with BNJC, including community members, visitors, volunteers, employees, and partners. It covers complaints and feedback related to BNJC’s services, facilities, events, and staff conduct.

Providing Feedback

We welcome all forms of feedback, including suggestions, compliments, and constructive criticism. Feedback can be shared via email: info@bnjc.co.uk

Making a Complaint

If you have a concern about any of BNJC’s services, facilities, or staff, we encourage you to raise it as soon as possible so that we can address it effectively. Complaints can be submitted via:

• Email: info@bnjc.co.uk
• Post: Head of People and Operations, 29-31 New Church Road, Hove, BN3 4AD

Complaint Process

• Acknowledgment – We will acknowledge receipt of your complaint within five working days.
• Investigation – The relevant manager or department will review the complaint, which may involve gathering information from relevant parties.
• Response – We aim to provide a full response within 15 working days. If more time is needed, we will provide an update on the progress.
• Resolution – If the complaint is upheld, we will outline the actions taken to resolve the issue.
• If you are dissatisfied with the outcome, you may request a review by senior management within 10 working days of receiving our response. A final decision will be made within 20 working days of the appeal request.

Confidentiality and Data Protection

All complaints and feedback will be handled with confidentiality and in accordance with BNJC’s Privacy Policy. Personal data will only be used for the purposes of handling the complaint and will not be shared without consent unless required by law.

Unacceptable Complaints

BNJC reserves the right to refuse to investigate complaints that are:

• Vexatious, malicious, or abusive
• Repetitive without new evidence
• Outside the scope of BNJC’s control

This policy is reviewed annually to ensure effectiveness and compliance with best practices.